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DELIVERY & RETURNS
DELIVERY
This site ships to Australia only, to ship to other countries please change store here.
Your package will be sent from New Zealand using Track & Trace.
DELIVERY COST
ORDERS OVER $150
The shipping is on us! Bobux offers FREE shipping on all orders over $150.
ORDERS UNDER $150
$15 flat rate shipping for all orders.
ESTIMATED DELIVERY TIMES
2-5 working days for Sydney, Melbourne, and Brisbane metro areas
4-7 working days for rural delivery
SHIPPING DURING SALE TIME
Please expect delays during sale periods and on public holidays.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact Customer Service within 7 business days of placing your order so that we may assist you.
RETURNS
Wrong size, not the right colour – whatever it is, we are happy to help you find the right product.
To be eligible for a refund, the product must be unworn, in their original packaging, and have been purchased within 30 days of receiving your order.
Returns from within Australia are FREE!
Please contact us to arrange a return. The team will send you a free returns label, please remember to pack your items in the orginal packaging, including shoe box.
You will receive your refund in your orignal payment method.
SALE ITEMS
Items purchased on sale can be returned for a refund for the amount paid for the items, excluding shipping. During sale periods, returns may take up to 10 business days to process.
EXCHANGES
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
FAULTY ITEMS
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
Please get in touch with Customer Service and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.
If you purchased these from a third-party website or from an independent retailer then please go back to the store that you purchased the product through and follow their returns process.
SHOES PURCHASED THROUGH A RETAILER OR THIRD PARTY SITE
To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.
NEED MORE HELP?
Still need help? Contact us if you have any queries regarding your return. Please include your order number and contact details.